Refund Policy for Graphixaid

Last Updated: 10 October 2024

At Graphixaid, we strive to provide high-quality, customizable design templates to meet your needs. As our digital products are sold through BuyMeACoffee.com, we follow the platform's refund policies and guidelines. Below is our refund policy for purchases made through our BuyMeACoffee.com storefront.

1. Digital Products

All templates and digital products listed on graphixaid.com are sold as digital downloads via BuyMeACoffee.com. Due to the nature of digital products, we do not offer refunds once the files have been downloaded or accessed. Please ensure that you carefully review the product description, features, and compatibility before making a purchase.

2. Refund Eligibility

Refunds may be considered in the following circumstances:

  • You accidentally purchased the same product twice.
  • The digital file was corrupted or not delivered correctly, and we were unable to provide a functional replacement.

Please note: Requests for refunds based on a change of mind, incorrect selection, or dissatisfaction with the product will not be accepted. We encourage you to review product details and contact us with any questions before completing your purchase.

3. Requesting a Refund

If you believe you are eligible for a refund based on the criteria above, please contact us at admin@graphixaid.com with the following information:

  • Order confirmation or receipt
  • Reason for requesting a refund
  • Details about the issue (if the file was corrupted or incomplete)

We will review your request and respond. If a refund is approved, the amount will be returned to your original payment method through BuyMeACoffee.com.

4. Refund Process

If your refund request is approved, we will notify you via email. Refunds will be processed through BuyMeACoffee.com, and the funds to appear in your account, depending on your payment provider.

5. Non-Refundable Situations

  • Any refund requests made after the product has been downloaded successfully.
  • Custom design services or templates modified after purchase.
  • Issues related to software incompatibility. Please ensure that the product is compatible with your design software (e.g., Adobe InDesign, Photoshop, MS Word, etc.) before purchasing.

6. Contact Us

For questions or concerns about our refund policy, please reach out to us at admin@graphixaid.com. We are here to assist you and ensure you have the best experience with our products.